Examples of course outlines
Listed below are examples of key learning points from a selection of our course outlines. All programmes can be run to meet your particular needs ranging from half-day awareness raising sessions to two or three day courses with several opportunities for skills practise and individual feedback.
Assertiveness
- Rights & Responsibilities
- Assertive, aggressive and passive behaviour
- Recognising different behaviours
- Tips for becoming more assertive
Leadership Skills
- Management vs Leadership
- Qualities of an effective leader
- Team, task and individual
- Choosing the right leadership style
- Becoming a situational leader
Negotiating Skills
- What it is and what it isn't
- Successful Negotiations
- Negotiating styles and their effect
- A framework for negotiating
- Tips for negotiation tactics
Influencing Relationships
- The Business Relationship
- Finding out about people and their situation
- Different styles and their effects
- Understanding someone's viewpoint
Better Time Management
- What it is and why we need it
- Identifying and controlling timewasters
- Doing the right things at the right time
- Where does our time go?
- 7 steps to effective delegation
Managing Change
- Recognising different types of change
- Steps to introduce and implement change
- Forcefield analysis
- Why people resist change
- The human response to change
- Change strategies
Creating the Right Impression
- First impressions and self perception
- Making an impact on others
- Communication and feedback
- Developing your potential
Problem Solving and Decision Making
- Understanding the difference
- Types of problems and decisions
- Dealing with more complex problems
- The problem solving process
- Barriers and specific techniques
- 10 steps to decision making
Managing Meetings
- Formal and informal meetings
- Purpose of meetings
- Benefits of meetings
- Common problems with meetings
- Planning a meeting
- Becoming a more effective participant
Effective Presentations
- Overcoming fears
- Developing the right structure
- Voice and verbal skills, body language, visual aids
- Handling questions
Teamworking
- Groups vs Teams
- Roles and responsibilities
- 4 stages of team development
- Characteristics of successful teams
- Tips for analyising team problems
Stress Management
- Recognising stress and managing it
- How to control your responses
- Changing your perspective
- Improving your lifestyle
- Getting Results
Occasional Trainer or Part Time Instructor
- The training cycle
- Benefits of training to the individual, the manager and the organisation
- Why and how people learn
- Communication skills
- 5 steps to effective training
- Practise training sessions