profile of client services
RESPECT * SERVICE * VALUE * RESULTS
The aim of KB Training Solutions Ltd. is to exceed clients’ expectations. Examples from our range of services are outlined below, however we customise and tailor all our programmes to meet individual needs.
INTRODUCTION TO MANAGEMENT
- Customer care
- Delegation
- Decision making
- Foundation skills for managing
- Health and safety awareness
- Leadership
- Management Development
- Management style
- Motivation
- Problem solving
- Total quality management
MANAGING YOURSELF
- Being assertive
- Coping with stress
- Creating the right impression
- Handling conflict
- Handling confrontation
- Interpersonal skills
- Managing meetings
- Personal effectiveness
- Report writing
- Self development
- Time management
ORGANISATIONAL DEVELOPMENT
- Business planning
- Change management theories
- Equal opportunities
- Implementation of change
- Learning Resource Centre management
- Marketing
- Organisations as systems - open system theory
- Performance monitoring
- Setting objectives and goals
- Sources of resistance to change
- Training needs analysis
- Understanding organisational cultures and style
- Writing job descriptions
MANAGING PEOPLE
- Appraisal techniques
- Coaching skills
- Communication skills
- Consultancy skills
- Counseling skills
- Empowerment of people
- Giving constructive feedback
- Influencing skills
- Interviewing skills
- Managing business relationships
- Negotiating skills
- Presentation techniques
- Team working
- Trainer training
- Training needs identification
CONSULTANCY SERVICES
- Diagnosis of business needs
- Team building
- Organisational development
- Skills audits